Based On Dynamics 365 Customer Engagement

Initiate and develop lifelong relationship with your students with our holistic 360° customer relationship management solutions built specifically for the higher education industry.

Microsoft Dynamics 365 Customer Engagement
for Higher Education

Prospective Students

Thousands of universities & institutes are scouring social media for prospective students, tracking applicants from initial engagement through the entire student lifecycle, and managing information across departments to effectively target the right students. Technosoft CRM for Higher Education allows you to maximize your student recruiter productivity and performance, increase yield, and gain a 360° insight on your prospects.

Active Students

Your students are your brand ambassadors. Connect with them, build a community of advocates that are proud of your institute by listening what matters most to them and respond by showing that you’re not only listening, but also taking action. Identify at risk students and pro-actively engage them, interacting with personalized and relevant communications, and prevent drop out. Technosoft CRM for Higher Education helps you get a 360° student view, provide smooth integration, and give you the chance to engage with your students, turn your interactions into meaningful connections that keep them active members of your community.

Alumni & Donors

It can be tough to keep in touch with your alumni. By maintaining social engagement and consistently keep them updated through social channels for your alumni groups, you’re giving former students and potential donors the opportunity to connect on their terms. Technosoft CRM for Higher Education can help you build long-lasting alumni relationships, increase fundraising, and report performance results.

Connect with your constituents in a whole new way

anywhere, anytime, any device.



  • Launch campaigns in a short timeline
  • Adapt prebuilt templates for suggested campaigns, emails
  • Connecting systems to extend and align processes.
  • Omni-channel distribution
  • Automatically create and manage comprehensive activity profiles for any student that visits your website, receives an email, or gets uploaded to your database.
  • Deliver specific campaigns and interventions based on profiles and behaviors. (Targeted Marketing List)
  • Track responses to specific campaigns and align interests and needs to content (Campaign Response).
  • Measure the Impact /Result


  • Create engaging apps with power apps and power flow.
  • Provide Student Self Service
  • Facilitate collaboration amongst students and faculty for improved success and retention
  • Drive engagement with sharable social content on community using Microsoft 365 Portal (Customizable Communities Portal).
  • Easily listen to what your students are saying and engage in social conversations with Microsoft social engagement


  • 360 view for each of your students
  • Identify Students with High-Risk Drop out
  • Enrollment Process
  • Student Financing
  • Integration (Student Financing and Learning Management)
  • Build Campus Communities
  • Microsoft Office 365 integration


  • 360° Prospective Profile View
  • Prospect Scoring by interaction and profile
  • Track Progress your prospect
  • Mobilize your Student Consultant/education counselor


  • Turn institution’s big data into big impact.
  • Create a data-driven culture and improve student success with Power BI.
  • Combine data from any source to understand your students
  • Improve decision support with visual explorations of data


  • Keep in Touch with Alumni using Alumni Community
  • Events Management for Alumni
  • Engage in Meaningful Social Conversations
Technosoft CRM for Higher Ed Customer
Get started right away
Contact our Technosoft Sales Team to get pricing and we’ll help you find the right business solution for your needs.

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