Microsoft Dynamics 365 Customer Engagement

Understand your customers, create right decisions.

Designed to understand customers holistically, to maximise the value of customers and to really strengthen the relationship with customer.

Microsoft Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement is a comprehensive Solution that helps mid-market business increase sales success, provide superior customer service, accurately forecast sales, and analyze business performance. It is a flexible solution that works the way your people do, works the way your business does, and works the way IT wants it to.

Accessible from both Microsoft Outlook and the Web, Microsoft Dynamics 365 Customer Engagement offers a flexible scalable architecture that integrates easily with Microsoft Office, Microsoft Dynamics, third-party applications and your business’s customer-facing Web site. Microsoft Dynamics 365 Customer Engagement also includes reporting tools for accurate forecasting and measurement of business activity and employee performance. Built using Microsoft .NET–connected technologies, Microsoft Dynamics 365 Customer Engagement is easy to deploy, customize, and use, accessible from Microsoft Outlook® and the Web, integrates with other business applications, and scales as your business grows. Microsoft Dynamics 365 Customer Engagement helps businesses build profitable customer relationships. Integrated Marketing, Sales and Customer Service modules enable employees to share information to improve sales success and deliver consistent, efficient customer service.

Benefits

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Increased Profitability

Research shows that companies can increase profitability by 100 percent if they can just retain 5 percent more of their profitable customers per year.

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Decrease Operating Costs

You can reduce non-revenue generating activities by integrating customer information, making it easy to be accessed by the customer as well as internal organization.

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Improved Customer Satisfaction

With integrated CRM solution, customers will be able to initiate contact with your organization with seamless transfer of information between the different underlying contacts and channels, whether through phone or fax or a web-based interaction.

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Increase Customer Loyalty

Our CRM solution can improve customer experience by providing ready access to relevant information, which lean to effective cross selling and increased customer intelligence.

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Increase Productivity

Lack of a multi-dimensional customer view often leads to redundant data entry, conflicting information and poor service, and hence lower productivity and customer satisfaction

Microsoft Dynamics 365

Build deeper relationships with coordinated marketing campaigns that deliver personalized messages and yield better data to guide ongoing efforts.

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Dynamics 365 Sales enables sales people to build strong relationships with their customers, take actions based on insights, and close deals

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Dynamics 365 Customer Service lets you support your customers anytime, anywhere. You can gain insight into customer satisfaction through analytics and AI.

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